Privacy Policy
Effective Date: 17/09/2025
1. Introduction
Teratherm Energy ("we," "us," or "our") values your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or submit a contact form.
2. Information We Collect
When you complete a contact form or communicate with us, we may collect:
- Your name
- Your email address
- Your phone number
- Your message or enquiry
- The page or source from which you contacted us
- Any other information you provide voluntarily
3. How We Use Your Information
We use the information you provide to:
- Respond to enquiries, provide project support, and follow up on interest in Teratherm systems.
- Deliver requested brochures, technical guides, and digital assets to your provided email address.
- Improve our engineering models, website functionality, and overall customer experience.
- Generate bespoke technical feasibility reports and ROI estimates based on your property profile.
4. Data Storage and Processing
Your information is stored securely using our database and processed by our service providers solely to facilitate the above purposes. We take reasonable measures to protect your data from unauthorised access.
5. Third-Party Service Providers
We may use third-party services to send email notifications, manage our database, or improve our website. These providers are only given the information necessary to perform their services and are required to maintain confidentiality.
6. Your Rights
Under UK GDPR and relevant local laws, you have the following rights regarding your data:
- Accessing the data we hold about you
- Requesting correction or deletion of your data
- Opting out of further communications
To exercise your rights, please contact us at info@teratherm-energy.com.
7. Cookies and Tracking
We may use cookies or similar technologies to enhance your experience. No personally identifiable information is collected through these tools unless you provide it voluntarily via forms.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The latest version will be posted on this page with the effective date.
9. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Email: info@teratherm-energy.com